Customer Relationship Officer Pharmaceuticals Mart

About Pharmaceuticals Mart

Job Description

You will be responsible for managing the customer service function for both product users and consultation clients. This includes setting up and refining TATs, escalation protocols, and real-time support systems. Your role will involve collecting feedback from various customer types and translating it into actionable insights. It will also be essential to maintain quality across touchpoints such as messaging, prescriptions, deliveries, and follow-ups. Amrutam is an Ayurveda, wellness, and lifestyle brand that was established in 2006 by Mr. Ashok Gupta. The company strongly believes that taking care of one's body is an act of worship. With a focus on healing through traditional methods using natural herbs, Amrutam's Ayurvedic recipes are crafted with love and meticulous care. The brand advocates the notion that "health is beauty," emphasizing that a healthy body leads to beauty. Following this mantra, Amrutam's recipes have been thoughtfully developed by blending ancient wisdom from Vedas and Ayurvedic principles to cater to the requirements of modern lifestyles.,