Customer Relationship Manager Astro Windows

We are seeking a detail-oriented and proactive Operations Analyst to join our team. The ideal candidate will support the operations department by handling supplier communications, preparing quotations and production documents, obtaining Proforma Invoices (PIs), maintaining accurate records, and ensuring smooth coordination across departments. This role is critical to maintaining efficient workflows and ensuring timely and accurate documentation in the production process.

We are seeking a dynamic and customer-focused Female Customer Relationship Manager to maintain and enhance relationships with clients. The ideal candidate will act as the main point of contact for customers, ensuring satisfaction, loyalty, and business growth.

• Key Responsibilities: Build and maintain strong, long-lasting customer relationships.
• Act as the primary point of contact for client inquiries and concerns.
• Understand customer needs and provide appropriate solutions or recommendations.
• Manage client accounts and ensure timely delivery of services/products.
• Monitor customer satisfaction and handle complaints professionally.
• Upsell or cross-sell products/services to existing customers.
• Maintain accurate records of customer interactions and transactions in CRM software.
• Prepare reports on customer feedback and suggest improvements.