Customer Relationship Manager Instrukart Holdings

About Instrukart Holdings

Job Description

Role: Customer Relationship Management (Sales) Positions: 1 Nos Location: Hyderabad Min Experience: 2 to 4 Years CTC: As per industry standards Roles & Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Update our internal databases with information about technical issues and useful discussions with Customers. Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities Gather customer feedback and share it with our Product, Sales, and Marketing teams Assist in training junior Customer Support Representatives. Candidate should possess excellent oral and written communication skills Candidate with good customer service skills would be preferred Candidates should have 2-4 years of experience in the Customer Support Voice Process. Prior experience in the Customer Service industry will be an added advantage. Candidates with backlogs/arrears in their degree are not eligible Responsible for dealing with Domestic & International Clients Responsible for dealing with Clients Queries. Should be quick to understand customer issues and resolve them with diligence. Job Type: Full-time Benefits: Health insurance Schedule: Day shift Performance bonus Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred),