Customer Relationship Manager Bougainvilla Hospitality Services

About Bougainvilla Hospitality Services

Job Description

Company Details: It is for our client who is amongst the top 4 players in the field of Co living industry and is growing with its footprints in Chennai. The group has a strong pipeline of 19 plus properties coming-up at Bangalore, Hyderabad & Pune.

Job Location : Pune & Chennai

Role Overview:
We are looking for a warm, proactive, and service-oriented Customer Relations / Guest Relations Officer to be the face of our vibrant co-living community. This role is ideal for someone who enjoys interacting with people, solving problems, and ensuring a seamless and positive living experience for our young working residents.

Key Responsibilities:

• Welcome and onboard new residents, ensuring a smooth check-in process

• Act as the first point of contact for all resident queries, feedback, and concerns

• Build strong relationships with residents and foster a friendly community environment

• Coordinate housekeeping, maintenance, and other service requests

• Support events and engagement activities to enhance resident experience

• Ensure compliance with property policies and safety guidelines

• Maintain accurate records of resident information and service interactions

• Handling of Site Visits and conversion of sales.

Ideal Candidate:

• Excellent communication and interpersonal skills

• Friendly, approachable, and solution-oriented attitude

• Prior experience in hospitality, co-living, or customer service field