Customer Relations Officer Tm Consultancy
Tm Consultancy
Office Location
Full Time
Experience: 0 - 31 years required
Pay: INR 25000 - INR 35000 /Month
Type: Full Time
Location: MG Road, Ravipuram, Pallimukku, Ernakulam, Kerala, India MG Road, Kochi
Skills: Field Work, Documentation, Compliance, Reporting
About Tm Consultancy
Job Description
- Respond to customer inquiries and provide information or assistance as needed
- Handle customer complaints and work towards resolving them in a timely and satisfactory manner
- Maintain a high level of professionalism in all customer interactions
- Collaborate with internal teams to address customer needs and improve customer satisfaction
- Identify opportunities to enhance customer experience and suggest improvements to processes
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on company policies, products, and services
- Proactively reach out to customers to ensure their satisfaction and address any potential issues
- Strong problem-solving abilities
- Empathy and patience when dealing with customer complaints
- Ability to remain calm and composed under pressure
- Attention to detail and accuracy in documentation
- Ability to work effectively in a team environment and collaborate with internal stakeholders