Customer Care Specialist Olympia Technology Park
Olympia Technology Park
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Customer Service, Communication, Problem Solving, Technical Support, Database Management, Social media management, Training, Feedback Collection
About Olympia Technology Park
Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Job Types: Full-time, Permanent, Fresher Benefits: Provident Fund Schedule: Morning shift Performance bonus Yearly bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person,