Customer Care Executive (Female) Tieten Medicity Hospital

About Tieten Medicity Hospital

Job Description

Job Title: Customer Care Executive Health Check-up Coordinator Department: Health Checkup DepartmentLocation: [Hospital Name], [Location]Reports to: Health Checkup Manager / Head of DepartmentJob Summary: The Customer Care Executive for Health Checkup Coordination is responsible for providing exceptional service to patients and clients seeking health checkups. The role involves coordinating appointments, managing patient inquiries, and ensuring a seamless experience from the time of booking to the completion of the health checkup. Key Responsibilities: Appointment Coordination: Schedule health checkup appointments based on patient availability and clinic schedules. Confirm appointments with patients via phone, email, or SMS. Coordinate with relevant departments to ensure timely availability of required services. Client Interaction: Greet clients and guide them through the health check-up process. Address patient inquiries regarding health check-up packages, procedures, and results. Provide patients with all necessary information before their visit, including preparation instructions and documents to bring. Administrative Duties: Maintain accurate records of patient appointments, services availed, and follow-up needs. Ensure proper documentation and reporting of patient visits. Customer Service: Resolve patient complaints and concerns efficiently, escalating issues to the Health Checkup Manager when necessary. Ensure patient satisfaction by providing timely updates and ensuring a smooth experience. Collect feedback from patients to improve service quality. Job Type: Full-time Benefits: Health insurance Schedule: Rotational shift Education: Higher Secondary(12th Pass) (Preferred) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 8928033676,