Customer Care Executive SSR First Lens Private Limited

First Lens is a D2C brand selling optical goods online.

Required Skills

1. Handling customer chats, calls, and WhatsApp inquiries
2. Managing returns, exchanges, and refunds
3. Inventory tracking and coordination with warehouse/logistics teams
4. Converting new leads into sales through persuasive communication
5. Order tracking and shipment status updates to customers
6. Complaint resolution and after-sales support
7. Maintaining accurate CRM & order records
8. Managing customer feedback and reviews
9. Email, WhatsApp, and social media support
10. Time management and multitasking under pressure
11. Proficiency in Excel/Google Sheets for reporting and follow-ups
12. Familiarity with e-commerce platforms (Amazon, Flipkart, Shopify, etc.)
13. Digital marketing basics (WhatsApp campaigns, email campaigns, Meta ads)