Customer Care Executive Ayt Kpo LLP

Job Description: Customer Care Executive - Night Shift

We are looking for a dedicated and customer-focused Customer Care Executive (Non-Voice) to join our US-based support team. In this role, you will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a smooth and positive experience with our products or services. Freshers can also apply. No calls or sales.

Key Responsibilities:

• Handle customer inquiries via email or live chat in a professional and courteous manner
• Provide accurate information about products, services, and policies
• Resolve customer complaints or concerns efficiently and effectively
• Maintain records of customer interactions and transactions
• Follow up to ensure complete resolution of issues
• Escalate unresolved issues to the appropriate internal teams
• Stay updated with company policies, procedures, and product knowledge

Key Skills:

• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask and manage time effectively
• Customer-centric mindset with empathy and patience

Qualifications:

• Minimum qualification required is HSC pass.
• Basic knowledge about computers and MS Office & Excel.

Shift Timings: 10:00 PM - 7:00 AM // 9:00 PM - 6:00 AM // 7:00 PM - 4:00 AM