Customer Care Executive Kohinoor Electronics
Kohinoor Electronics
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Customer Service, Feedback Management, quality monitoring, Problem Solving, Social media management, Crossselling
About Kohinoor Electronics
Job Description
As a Customer Service Representative at our Vashi Palm Beach Road location, your primary responsibility will be to handle customer complaints and ensure excellent service delivery. You will play a key role in providing feedback to managers and the management team regarding customer experiences and monitoring the quality of after-sales services offered to our valued customers. Your duties will also include following up with respective brands for customer complaints, providing immediate solutions, and cross-selling our other products to enhance customer satisfaction. In addition, you will be tasked with the important goal of increasing our store's rating on social media platforms by delivering exceptional service and fostering positive customer relationships. The working hours for this position are from Monday to Saturday, 10:00 AM to 07:30 PM, with Sundays being fixed off. Furthermore, you will be expected to work on all festivals to ensure continuous support and service to our customers in the electronic retail industry.,