Customer Care Executive M.S. Services
M.S. Services
Office Location
Full Time
Experience: 0 - 0 years required
Pay: INR 50000 - INR 300000 /year
Type: Full Time
Location: Gurugram
Skills: Tamil Speaking, Tamil, support, good, care, Kannada, Communication, customer, Executive, SKILL
About M.S. Services
Job Description
Key Responsibilities:
- Respond to customer inquiries in Tamil, Hindi and English through phone, email, and chat.
- Address and resolve customer complaints promptly and professionally.
- Maintain detailed records of all customer interactions and transactions.
- Provide accurate information about products and services in the vernacular language.
- Follow up on customer interactions to ensure satisfaction.
- Collaborate with internal teams to resolve complex issues.
- Identify and escalate priority concerns to the appropriate department.
- Stay updated on product knowledge and company policies.
- Suggest improvements to enhance customer experience.
- Escalate complex issues to the appropriate department and follow up until resolution
Qualifications:
- Proficiency in Tamil, Telugu, Kannada with excellent verbal and written skills.
- Minimum 1 year of experience in customer service.
- Strong problem-solving skills and the ability to handle challenging situations.
- Familiarity with customer service tools and CRM systems.
- High school diploma or equivalent; a bachelors degree is a plus.
- Patience, professionalism, and strong organizational skills.