Customer Care Executive Popees Baby Care Products Pvt. Ltd
Popees Baby Care Products Pvt. Ltd
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kerala
Skills: Customer Support, MS Office, English, Hindi, Malayalam, Ecommerce, Retail fashion, ECom platform
About Popees Baby Care Products Pvt. Ltd
Job Description
Roles and Responsibilities Respond to customer inquiries via phone, email, chat, and social media Resolve issues with orders, shipping, and delivery. Handle returns, exchanges, and refunds. Address product concerns and defects. Escalate complex issues to senior teams or management. Maintain accurate records of customer interactions Provide timely solutions and follow-up. Required Qualification E-commerce/ retail fashion - customer support experience required - 1 year. / Must have Computer knowledge - MS Office, E-Com platform etc / Language speaks - English, Hindi, Malayalam Required Experience E-commerce/ retail fashion - customer support experience required - 1 year Job Types: Full-time, Permanent Benefits: Commuter assistance Schedule: Day shift Fixed shift Education: Bachelor's (Required) Experience: E-Commerce: 1 year (Required) Language: English, Malayalam,Hindi (Required) Work Location: In person,