CSR (Customer Service Representative) iOPEX Technologies
iOPEX Technologies
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Sales, Customer Service, Communication, relationship building, Problem Solving, Record Keeping
About IOPEX Technologies
Job Description
Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Job Types: Full-time, Permanent, Fresher Benefits: Provident Fund Schedule: Day shift Morning shift Performance bonus Yearly bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person,