CSE (Customer Support Executive) Future Role
Future Role
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Customer Support, Customer Service, Training, Hiring, Quality Assurance, Product Knowledge, Policies, Procedures
About Future Role
Job Description
As a Customer Service Manager, you will be responsible for managing a team of representatives offering customer support and overseeing the customer service process. Your role will involve resolving customer complaints, creating policies and procedures, and planning the training and standardization of service delivery. You will also be involved in selecting and hiring new staff, monitoring the work of individual representatives and the team, and conducting quality assurance surveys with customers to provide feedback to the staff. Possessing excellent product knowledge to enhance customer support and maintaining a pleasant working environment for your team will be crucial aspects of your job. This is a full-time position suitable for freshers. The ideal candidate should have a Bachelor's degree. Proficiency in Hindi and English is required for this role. The work location is in person, and you can reach out to the employer at +91 7748027625 for further discussions.,