Credit Associate Uthaan India Pvt Ltd
Uthaan India Pvt Ltd
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: Email Support, Account Management, Record Keeping, collaboration, Process Improvement, Customer queries handling, Phone Support, Chat Support, Social Media Support, Fintech products knowledge, Customer complaints resolution, Industry Regulations Knowledge, Customer experience enhancement
About Uthaan India Pvt Ltd
Job Description
About the Company: We are a fintech company based in Gurugram, Haryana, dedicated to providing innovative financial products and services to our customers. Our team is committed to enhancing the overall customer experience and ensuring seamless transactions and account management. Professional Requirements: - Any Graduation Responsibilities: - Handle customer queries via phone, email, chat, and social media related to fintech products, transactions, and account management. - Resolve customer complaints in a timely and effective manner, escalating complex issues to the relevant teams as needed. - Provide detailed information about our products, services, and policies to improve the customer experience. - Maintain accurate records of customer interactions and feedback to identify areas for process improvements. - Collaborate with internal teams such as Product and Tech to address customer concerns effectively. - Stay informed about industry regulations, company policies, and product updates. - Identify opportunities for enhancing the customer experience and suggest process enhancements. Job Type: Full-time Schedule: - Day shift Ability to commute/relocate: - Gurugram, Haryana: Reliable commute or planning to relocate before starting work (Required) Experience: - Total work: 1 year (Preferred) Work Location: In person,