Collection/Recovery - DRA/Non DRA RNFI MONEY PRIVATE LIMITED
RNFI MONEY PRIVATE LIMITED
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Debt Recovery, Communication, Negotiation, Legal Compliance, Escalation Management, Customer Support, Customer Communication, Customer Service, Collection Strategies, Monitoring Accounts, Prerecovery Strategy
About RNFI MONEY PRIVATE LIMITED
Job Description
Job Description: Debt Recovery Agents (DRA) and Non-DRA Position Title: Debt Recovery Agent (DRA) / Non-Debt Recovery Agent (Non-DRA) Department: Collections/Recovery Location: NOIDA SECTOR 15 Position Overview: We are seeking experienced and motivated Debt Recovery Agents (DRA) and Non-Debt Recovery Agents (Non-DRA) to join our collections team. These roles are responsible for managing and recovering outstanding debts through effective communication, negotiation, and collection strategies, ensuring compliance with legal guidelines and company policies. As part of a growing and dynamic team, you will be instrumental in driving recovery performance while maintaining positive customer relationships. You will need to understand the nuances of customer financial challenges and work towards fair and viable solutions. Key Responsibilities For Debt Recovery Agents (DRA): Legal Compliance: Ensure all recovery activities comply with relevant laws, guidelines, and company policies (e.g., Fair Debt Collection Practices Act). Escalation Management: Identify cases that require escalation to higher authorities or legal teams for resolution. Customer Support: Provide information and support to customers regarding their debt situation, offering solutions to resolve accounts efficiently. For Non-Debt Recovery Agents (Non-DRA): Customer Communication: Engage with customers to understand the status of their debts and provide assistance or alternatives for debt settlement. Monitoring Accounts: Review outstanding balances and escalate accounts to the Debt Recovery Agent team as necessary. Customer Service: Handle inquiries and resolve disputes related to debt collection, ensuring a professional and empathetic approach. Pre-recovery Strategy: Identify early-stage delinquent accounts and liaise with customers to prevent accounts from becoming seriously overdue. Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Morning shift Application Question(s): Mention If you're DRA or Non DRA Work Location: In person,