Collection Executive / Officer Pepper India Resolution

Job Title: Telecalling Collections Executive

Location: Ghansoli MBP, Navi Mumbai

Department: Collections

Reports to: Collections Manager / Team Lead

Job Summary:We are seeking a diligent and persuasive Telecalling Collections Executive to manage overdue accounts and ensure timely recovery of payments. The ideal candidate will have excellent communication skills and a customer-focused approach to negotiate payment plans and resolve disputes effectively.

• Key Responsibilities:Make outbound calls to customers with overdue payments to remind and negotiate payment.
• Follow up on pending dues through regular telephonic communication.
• Understand customer queries and provide appropriate resolutions or escalate where necessary.
• Maintain accurate records of calls, customer details, and payment commitments in the CRM or relevant software.
• Coordinate with internal teams such as Sales and Accounts to resolve billing disputes.
• Achieve or exceed monthly collection targets and maintain healthy customer relationships.
• Prepare reports on collection status and payment trends for management review.
• Ensure compliance with company policies and regulatory guidelines during the collection process.
• Need DRA certified.