Client Success Manager (CSM) Clara Edtech

About Clara Edtech

Job Description

At Clara Edtech, we value our employees as our greatest assets and strive to keep them engaged and motivated. We have fostered a supportive environment where each team member can perform at their best. Our team comprises experienced, qualified, dedicated, results-oriented, innovative, and open-minded professionals who are deeply passionate about their work and committed to the organization's vision. If you believe you possess these qualities and are seeking a fulfilling career opportunity, we welcome you to get in touch with us. Interested individuals with relevant qualifications can submit their resumes to hr@claraedtech.com. As a Client Success Manager (CSM) at Clara Edtech, your primary responsibilities will include maintaining strong customer relationships, networking, onboarding and training new clients, following up on renewals, fostering relationships between customers and the support team, and serving as the customer's advocate. The key performance indicator (KPI) for this role is the successful transition of customers from the sales pipeline (prospects) to the support pipeline (active users).,