Client Servicing Executive SMART LION

About SMART LION

Job Description

Job Title: Client Service Executive

Location: Ahmedabad, Gujarat

Job Summary

Our Client is seeking highly motivated individuals to join our team as Client Service Executives. This role involves delivering exceptional customer support, managing client interactions, and ensuring smooth coordination between internal teams and clients. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-first mindset.

Key Responsibilities

• Manage client interactions through calls, emails, and chats in a professional and timely manner.

• Address client inquiries, concerns, and service requests accurately.

• Maintain and update client records in internal systems.

• Collaborate with internal departments to resolve client issues efficiently.

• Ensure adherence to company policies and service quality standards.

• Provide regular reports and feedback to the management team.

Qualifications & Skills

• Education: Graduate in any discipline.

• Experience Levels: Freshers to 3+ years of experience

• Excellent verbal and written communication skills in English.

• Strong multitasking and pressure-handling ability.

• Good analytical and problem-solving skills.

• Proficiency in MS Office and customer support tools.

• Experience in healthcare BPO or customer service is an added advantage.

Work Schedule

• Shift 1: 5:30 PM to 2:30 AM (Drop facility available only)

• Shift 2: 8:30 PM to 5:30 AM (Pick-and-drop facility provided)

Benefits

• Competitive salary with performance-based incentives

• Comprehensive training programs

• Clear career growth and advancement opportunities

• Health and wellness benefits