Client Service Executive Prayosha Food Services
Prayosha Food Services
Office Location
Full Time
Experience: 1 - 31 years required
Pay: INR 30000 - INR 36000 /Month
Type: Full Time
Location: Gopal Palace, wing - B, Acharya Narendradev Nagar, Ambawadi, Ahmedabad, Gujarat, India Siromani Residency, Ahmedabad
Skills: General Skills, Communication, Teamwork
About Prayosha Food Services
Job Description
Eligibility Criteria:
- For Female Employee shift time is 10:00 AM to 7:00 PM and For Male Employee Shift time is 2:00 PM to 11:00 PM.
- Demands willingness to travel as and when required.
Roles and Responsibilities:
- As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
- Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
- Use a consultative approach to help clients grow their business using Petpooja products & services
- Ensure timely renewals of products & services
- Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
- Collaborate with Internal Teams to ensure top-notch service & support
- Give market insights/feedback of the product to the Tech team to enhance the product offerings
- Generate referral leads from your existing portfolio of clients
- Requires exceptional presentation & people skills to navigate different customer challenges.
Additional Qualification and Skills:
- Ability to plan, manage & report on business metrics