Client Experience Executive ALIV - Regenerative Wellness

About ALIV - Regenerative Wellness

Job Description

You will be working as a Client Experience Executive at ALIV Regenerative Wellness, a pioneering healthcare brand specializing in regenerative therapies and personalized wellness solutions. Your role will involve creating a welcoming and professional environment for clients and visitors, ensuring a seamless experience from arrival to departure. Your responsibilities will include warmly greeting clients and visitors, managing appointments and scheduling efficiently, handling inquiries professionally, providing exceptional client service, maintaining client records with confidentiality, coordinating with internal departments, ensuring a tidy reception area, supporting in billing and financial transactions, soliciting client feedback for improvement, and handling complaints gracefully. To excel in this role, you should have at least 2 years of experience in hospitality or customer service, excellent communication and organizational skills, proficiency in English and local languages, familiarity with scheduling tools, CRM systems, or client management software, and a customer-centric mindset. Personal attributes such as a warm personality, high emotional intelligence, strong problem-solving skills, attention to detail, and a proactive attitude will be essential for success in this role. Joining ALIV will offer you the opportunity to work in an innovative and fast-growing wellness brand, in a positive and supportive environment, with a competitive salary and prospects for professional development.,