Client Coordinator Clatterchatter Edtech Private Limited

As an International Voice Process representative, you will be responsible for handling customer inquiries, complaints, and providing solutions in a professional and timely manner. You will work as part of a team to ensure high customer satisfaction and meet service level agreements.

Responsibilities :

• Handle inbound/outbound customer calls regarding product/service inquiries and issues
• Provide accurate information and assistance to customers
• Resolve customer complaints and escalations in a professional manner
• Maintain customer records and update information in the system
• Identify and escalate priority issues to the appropriate team
• Achieve individual and team targets for customer satisfaction and productivity
• Follow company policies and procedures
• Adhere to quality standards and call center metrics