Chat Process Executive 2Coms Consulting Pvt Ltd.

Hiring for the Chat process non voice role in a leading captive MNC @Gurgaon

About Client

Its multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.

Job Title: Customer Support Advisor - Chat (Non voice)

Work from Office

Candidate should have minimum 1 Year and above international chat experience in Customer Service role

RequirementsCandidate should have:

1.Good Communication skills

2. Handling customer through Email & chat which involves working in different time zones

3.Take Email & chat from Global clients and initiate the right response to them, positively and professionally.

4.Flexible to work in shifts.

5.Excellent English - both verbal and written communication skills

6.Knowledge of customer service principles and practices

7.Good technical knowledge

Qualification: Any UG / Graduate/ Post Graduate

Experience: Minimum 1 Year and above in Customer Service, Preferred Chat Process

Shift: Rotational

Week Off: 2 days rotational week off

BenefitsBoth Side CAB

Chance to working with captive unit.

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.