Call Support Executive Swan Investment

About Swan Investment

Job Description

You will be working as a Call Support Executive at our office located in Kudasan, Gandhinagar. Your primary responsibility will be handling inbound and outbound calls, addressing customer queries promptly, and ensuring a high level of customer satisfaction. Your excellent communication skills, problem-solving abilities, and dedication to exceptional service will be key to success in this role. Your duties will include answering incoming customer calls professionally, making outbound calls for follow-ups and support, providing accurate information on products and services, logging customer interactions in the system, and escalating complex issues to the relevant department. It is essential to maintain a positive, empathetic, and professional attitude towards customers at all times. The ideal candidate should possess a minimum Bachelor's Degree and have at least 1 year of experience in customer support or call center roles. Freshers with a passion for customer service are also encouraged to apply. Proficiency in verbal communication in English, Hindi, and Gujrati, basic computer skills including MS Office and CRM tools, as well as strong listening and problem-solving abilities are required for this position. This is a full-time, permanent role with a salary range of 10k to 20k. Interested candidates can apply by sending their updated resume to swaninvestment1910@gmail.com. The benefits include paid sick leave, and the work schedule is during day shifts at the office in Kudasan, Gandhinagar.,