Call Quality Analyst - Sales Team Mohd Momininuzzama

About Mohd Momininuzzama

Job Description

We are seeking an experienced and detail-oriented Tele Auditor with a minimum of 2+ years of experience in quality assurance, tele-calling audits, or related fields. The ideal candidate will be responsible for ensuring communication quality, process compliance, and data accuracy through telephonic audits and verifications.

Key Responsibilities:
Audits live or recorded calls to assess quality, compliance, and adherence to standard procedures.
Conduct telephonic verifications with customers, clients, vendors, or internal teams to validate data and feedback.
Identify errors, highlight gaps, and suggest improvements to optimize call performance and customer interaction.
Document audit findings and generate detailed reports with actionable insights.
Collaborate with internal teams (operations, training, compliance) to maintain and improve service standards.
Share regular feedback with relevant stakeholders and contribute to process enhancement initiatives.

Requirements:
Minimum 2 years of experience in tele-auditing, quality assurance, BPO/call center audit roles, or similar functions.
Excellent verbal communication and listening skills in English and Hindi (knowledge of additional regional languages is a plus).
Strong analytical skills and a keen eye for detail.
Proficiency in MS Excel, call evaluation tools, and report writing.
Ability to work independently, maintain confidentiality, and meet deadlines.

If you are interested please ping your cv on 6393371487 or email us on support@apnarojgaar.in