Call Quality Analyst Imperative Business Ventures Limited
Imperative Business Ventures Limited
Office Location
Full Time
Experience: 1 - 1 years required
Pay: INR 20000 - INR 25000 /Month
Type: Full Time
Location: pune, Maharashtra
Skills: English, Hindi, Marathi
About Imperative Business Ventures Limited
Job Description
Key Responsibilities: 1.Conduct Transcation / Non- Transcational Audit : Listen To Recorded Or Live Customer Service Calls / Read Emails And Customer Query To Evaluate The Quality Of Interactions, Ensuring Adherence To Company Standards.2.Quality Assessment And Control: Evaluate Agents' Performance Based On Established Metrics, Including Commu
Salary: Rs. 20000 - Rs. 25000
Qualification: 12th Pass
Location: Kharadi Bypass Road
Work Hours: 9:30 AM - 6:30 PM | Monday to Saturday
Job Category: Telecalling
Good English
1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English
Key Responsibilities: 1.Conduct Transcation / Non- Transcational Audit : Listen To Recorded Or Live Customer Service Calls / Read Emails And Customer Query To Evaluate The Quality Of Interactions, Ensuring Adherence To Company Standards.2.Quality Assessment And Control: Evaluate Agents' Performance Based On Established Metrics, Including Commu. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English