Buyback Executive (Mobile Technician) DIRECTUS HR SERVICES

About DIRECTUS HR SERVICES

Job Description

About Company:   Maple Digital International   Maple is one of India's leading Apple Premium Resellers and Authorised Service Providers offering best-in-class experience for everything Apple. We have an e-commerce presence in PAN India along with our stores across Mumbai and Mangalore. Started in 2005, Maple, in its 15+ years of being associated with Apple, promises its customers an exemplary experience, be it sales or service. Great customer empathy, process intelligence, and unmatched customer experience are the values we live by. At Maple, we pride ourselves on embodying core values such as exceptional customer empathy, a deep understanding of processes, and an unwavering dedication to delivering an unmatched customer experience.   Website - https://maplestore.in   Store location: B-58 , Sec- B,  Kapoorthala Road, Aliganj, Lucknow, Uttar Pradesh-226024. Working days & timings: 6 days working week (Rotational week off)/ Timings:  Job Overview: The Buyback Executive is responsible for assessing, evaluating, and processing used telecom products such as mobile phones, laptops, desktops, and iPads. The role requires strong technical expertise in device identification, problem assessment, and pricing negotiations to ensure a smooth buyback process. The ideal candidate will have excellent customer service skills and the ability to work efficiently under pressure. Roles and Responsibilities: Conduct physical inspections and evaluations of various telecom products across   different brands.   Identify device conditions, detect issues, and assess product functionality.   Stay updated with the latest technology trends and repair techniques in the telecom industry.   Effectively communicate with customers regarding device assessment and pricing.   Offer competitive buyback pricing based on market trends and product conditions.   Convert potential customers inquiring about device prices into buyback transactions.   Maintain records of buyback transactions and ensure compliance with company policies.   Work collaboratively with store teams to enhance customer experience and optimize buyback processes.   Adapt to new technologies and methodologies in device assessment and repair.     Skills Required:   Strong technical knowledge of mobile phones, laptops, desktops, and tablets.   Experience in device repair and problem diagnosis.   Ability to work under pressure and meet deadlines.   Willingness to continuously learn and adapt to emerging technologies.   Excellent communication and negotiation skills.   Prior experience in the telecom industry or a similar role is preferred.     Why should I work for you  

• Going above and beyond, as an Apple Authorised service provider Maple introduces innovative overnight Apple services for battery and display replacements to break conventional barriers, offering hassle-free pick-up and drop services during unconventional hours.
• With a steadfast commitment to efficiency, we promise a swift 10-hour guaranteed services for screen and battery replacements.
• Moreover, our next-day delivery service, allowing you to swiftly resume your Apple experience. With the market's best trade-in value, Maple ensures customers receive optimal returns when upgrading their Apple devices.
• We priorities providing our customers with the best deals, facilitating an easy upgrading process.  In its remarkable 15+ years of association with Apple, Maple is committed to delivering an unparalleled experience to its customers, whether in the domains of sales or service.

 

1. What are the growth prospects

The Company is currently in expansion mode & is planning to expand in terms of number of stores as well as business avenues. We do see a lot many challenging opportunities coming up within organization.  

2. What Projects/ Products you deal with

- Apple Reseller - Authorized Service provider - screen and battery replacements - overnight Apple services  

3. What kind of clients do you service

We are serving all Customers across Mumbai and Mangalore.  

4. What is the Org structure in your company

Maple Digital Technology International Pvt Ltd is a flat Organisation, with open door policy. This gives chance for a great exposure and performance related rewards even for new comers.  

5. What would be the salary structure

We would like to discuss the salary structure during the personal interview round based on your fitment for the role. We are open to negotiations and it will be as per industry standards. But I can assure you that we will offer you a competitive compensation.  

6. Who is taking interviews

The Interview will be taken by the HR Manager   

7. To whom does this position report

Functionally you will report to . But we at Maple Digital Technology International Pvt Ltd have an open culture in which the entire will be there to support & nurture your talents.  

8. What will be the Team size

There are 100+ employees are working with us