Bodyshop CCM(Customer Care Manager) FEMALE ONLY TOPLINK HYUNDAI

About TOPLINK HYUNDAI

Job Description

Department: Bodyshop Reporting To: Bodyshop Manager / GM - Service Location: Hyundai Authorized Workshop Primary Role: To ensure excellent customer handling and satisfaction in the Bodyshop section by maintaining smooth coordination between customers, insurance companies, and internal teams while ensuring timely delivery and quality repairs. Key Responsibilities: Customer Interaction & Satisfaction Greet and attend walk-in customers for accident repairs and insurance claims. Understand customer concerns and ensure proper documentation of job cards. Explain estimated repair time, cost, insurance procedures, and coverage clearly to customers. Regularly update customers on repair status and ensure timely delivery. Insurance Coordination Assist customers in claim filing and guide them through the insurance process. Coordinate with surveyors and insurance companies for approvals and settlements. Maintain proper documentation of all insurance-related claims and approvals. Bodyshop Workflow Management Coordinate with Bodyshop Advisors, Estimators, Technicians, and Paint staff for job progress. Monitor each vehicles repair timeline to avoid delays. Ensure correct parts are ordered and used as per the job requirement. Quality & Delivery Assurance Perform final quality checks before delivery to ensure workmanship meets Hyundai standards. Arrange customer delivery with full satisfaction and proper briefing of work done. Customer Feedback & Complaint Handling Take regular feedback post-delivery and ensure any dissatisfaction is resolved promptly. Maintain a record of feedback and complaints to work on service improvements. Reporting & Documentation Maintain daily records of job cards, insurance claims, delivery status, and pending work. Share daily MIS reports with Bodyshop Manager and GM-Service. Customer Retention & CSI Score Focus on improving Customer Satisfaction Index (CSI) and customer retention in the Bodyshop. Implement proactive measures for long-term customer relationship. Skills & Competencies Required: Strong communication and interpersonal skills Good knowledge of accident repair and insurance processes Problem-solving attitude and customer-centric approach Basic understanding of automotive repair and estimation Proficiency in MS Office and DMS (Dealer Management System) Interested Persons may call or whats app to +91-9230999721 Job Type: Full-time Benefits: Cell phone reimbursement Paid time off Provident Fund Schedule: Day shift Performance bonus Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Language: Hindi (Required) Bengali (Required) English (Required) Work Location: In person,