Associate Team Leader SRMT
SRMT
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Andhra Pradesh
Skills: Customer satisfaction, service operations, Team Management, Process Improvement, Relationship management, Compliance, Warranty Management, technical expertise, Business Performance
About SRMT
Job Description
Customer Satisfaction:Address customer issues promptly, resolve complaints, and ensure high levels of satisfaction. Service Operations:Oversee and manage the service department's daily activities, including scheduling, diagnosis, and repairs. Technical Expertise:Maintain technical proficiency in automotive service and repair, providing guidance to the service team. Business Performance:Drive service and spare parts revenue, implement service campaigns, and manage service costs. Team Management:Lead and motivate the service team, providing training, coaching, and performance management. Process Improvement:Implement and monitor service processes, ensuring adherence to company standards and best practices. Relationship Management:Build and maintain strong relationships with customers, dealerships, and internal stakeholders. Compliance:Ensure compliance with company policies, regulations, and safety standards. Warranty Management:Manage warranty claims, ensuring timely processing and accurate documentation Job Type: Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Yearly bonus Work Location: In person,