Associate People Services Advisor Nutanix

About Nutanix

Job Description

The Opportunity As a member of the Global People Services (GPS) team, you will play a meaningful role in the Global Operations Team. The ideal candidate is someone who thrives in a fast paced environment, is comfortable with ambiguity, and is motivated by finding creative and scalable ways to tackle problems. This role will be based in Bangalore office and will report to the Manager, Global People Services. This is a hybrid role that will require in-office presence at least 2-3 times a week. People Team at Nutanix Your Role Maintain Employees Personal folder/HR Drive and ensure accuracy and that the documents filed are up to date. Handle routine/non-routine operational processes/issues with escalation as needed. Measure and track key metrics, which includes case resolution times, cases volume trends and knowledge base utilization. Perform quality review of global cases and summarize important findings, gaps, and opportunities for continuous improvement. Partner with other teams and stakeholders to identify data points that would be significant, and then perform data analysis to gather that information. Monitor the accuracy, consistency, and user friendliness of knowledge base content and analyze usage and feedback to continuously improve it. Support ad-hoc reporting, projects and testing efforts on an ad-hoc basis. What You Will Bring A bachelor's degree without any prior HR work experience or at least one year of relevant experience in administration, customer support, data admin or processes. Demonstrate good communication and collaboration skills. Proficiency in data analysis and reporting on KPIs. Demonstrate good time management skills. Advanced Excel skills; experience with Power BI, Tableau, or other analytics tools is a plus. ServiceNow experience preferable,