Associate Manager HFDC Life Insurance Company Limited
HFDC Life Insurance Company Limited
Office Location
Full Time
Experience: 2 - 2 years required
Pay: INR 400000 - INR 450000 /year
Type: Full Time
Location: Mumbai City
Skills: Root Cause Analysis, MIS reporting, customer, Executive
About HFDC Life Insurance Company Limited
Job Description
What are we looking for
As an Associate Manager, the role involves managing customer grievances by providing root cause analysis as per pre-defined SOPs and TATs, co-ordinating with vendors and cross-functional departments. It includes identifying process gaps and providing the required solutions.
What does the job entail
- Handling communications with the customer by providing root cause analysis.
- Ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs).
- Handling cross-functional departmental management to ensure smooth customer experience
- Identifying the gaps and implementing changes for overall process improvement
- Managing complex cases to ensure customer satisfaction.
- Managing and updating MIS as per predefined guidelines to ensure smooth flow of the departmental process.
- Managing communications with internal stakeholders as per pre-defined norm.
Essential conditions:
- Education: Graduation
- Work exp: 3+ years
- Work related skills: Excellent Communication skills, Presentation Skills, Negotiation Skills, Stakeholder Management, MS Office.