Associate Consultant SPM Global Technologies

About SPM Global Technologies

Job Description

1. Project Delivery & Implementation

• Lead the end-to-end implementation across customer environments.

• Configure the CPQ solution to align with customer-specific workflows (e.g., estimation logic, proposal generation, pricing structures, product/service bundling).

• Conduct requirement gathering workshops and solution walkthroughs at customer sites.

• Map client business processes and translate them into functional specifications.

2. Customer Engagement & Onsite Visits

• Travel to client locations to perform discovery, requirements gathering, and project rollout.

• Act as the primary point of contact for client-side stakeholders during pre-implementation, implementation, and post-go-live support phases.

• Conduct training sessions and user onboarding workshops at customer locations.

3. Functional & Technical Configuration

• Define product catalogs, pricing rules, templates for proposals, approval flows, and integrations with CRM/ERP.

• Work with internal technical teams to design and validate integration flows (e.g., with Salesforce, WhatsApp, email).

• Perform UAT and ensure a smooth handoff from development to business users.

4. Continuous Improvement & Customer Success

• Identify improvement opportunities for clients in terms of process automation and CPQ optimization.

• Work with customers to resolve issues and implement new use cases post go-live.

• Maintain product knowledge on updates to suggest the latest functionalities to clients.