Associate Account Manager Exxat

About Exxat

Job Description

We are seeking a detail-oriented Associate Account Manager to join our dynamic team. This role combines strategic account management (60%) with sales analytics support (40%) to drive client satisfaction and business growth. The ideal candidate will excel at maintaining strong client relationships while leveraging data insights to optimize account performance. Reporting Manager: Account Manager based in the US Key Responsibilities: Account Management (60%) Client Relationship Management: Serve as primary point of contact for assigned client accounts, ensuring exceptional service delivery and client satisfaction Account Maintenance: Proactively monitor account health, identify potential issues, and implement solutions to maintain strong partnerships Renewal Management: Help the Account Management with the contract renewal processes, including initial reach out, proactive monitoring of who will renew vs at risk, and maintain the list Rotation Readiness: Ensure the rotation readiness for their clients and usage to ensure a good utilization of the product Customer CRM updates: Maintain accurate and up-to-date client information in Monday.com, including project status, communication logs, and key milestones Cross-functional Collaboration: Work closely with sales, operations, and delivery teams to ensure a seamless client experience Issue Resolution: Address client concerns promptly and effectively, escalating complex issues when necessary Sales Analytics (40%) Performance Reporting: Generate and analyze account performance metrics, identifying trends and opportunities for growth from the available TAM Data Analysis: Support sales forecasting and pipeline management through comprehensive data analysis Dashboard Development: Create and maintain client-specific dashboards and reporting tools Market Intelligence: Gather and analyze market data to support strategic account planning Required Skills & Qualifications: Education & Experience: Master's degree in Sales, Operations, Business Administration, or related field (preferred) 2-3 years of professional experience in account management, sales support, or client services Demonstrated experience with CRM platforms and project management tools Technical Skills: Proficiency in Monday.com or similar project management platform. Experience with sales analytics tools and dashboard creation Strong understanding of sales metrics and KPIs Core Competencies: Communication Excellence: Outstanding verbal and written communication skills with the ability to present complex information clearly Analytical Thinking: Strong analytical and problem-solving capabilities with attention to detail Relationship Building: Proven ability to build and maintain professional relationships with diverse stakeholders Time Management: Excellent organizational skills with the ability to manage multiple accounts and priorities simultaneously Adaptability: Flexibility to work in a fast-paced, evolving environment Customer Focus: Genuine commitment to client success and satisfaction,