Assistant Sales Manager Shree Kutchi Bhanushali Seva Samaj Trust

1. Key Responsibilities:

Sales and Booking Management:

• Handle inquiries related to hall rentals and ensure prompt responses to potential clients.
• Convert inquiries into bookings through effective communication and follow-ups.
• Maintain accurate records of bookings, client details, and payment statuses.
• Coordinate with clients to finalize booking details, event schedules, and requirements.

1. Event Coordination:

• Act as the primary point of contact for clients during events.
• Collaborate with external vendors, event planners, and caterers to ensure smooth execution of events.
• Ensure all client requirements are met during event preparation and execution.
• Troubleshoot on-site issues during events to maintain client satisfaction.

1. Property Upkeep and Maintenance Reporting:

• Conduct regular inspections of the banquet hall to ensure it is presentable and meets quality standards.
• Identify maintenance and repair needs (e.g., lighting, furniture, fixtures) and report them to the maintenance team or management.
• Work closely with the housekeeping team to maintain cleanliness and aesthetic appeal.

1. Vendor and Caterer Coordination:

• Build and maintain strong relationships with approved vendors and caterers.
• Ensure vendors and caterers adhere to venue policies, timelines, and quality expectations.
• Act as a liaison between vendors and clients to ensure seamless service delivery.

1. Client Relationship Management:

• Build rapport with clients to ensure repeat bookings and referrals.
• Address client feedback, concerns, and complaints promptly and professionally.
• Provide walk-throughs and site visits for prospective clients, showcasing the venue's features and benefits.

1. Administrative Duties:

• Maintain and update the calendar of events to avoid scheduling conflicts.
• Prepare and share regular sales reports with senior management.
• Assist in creating promotional materials and strategies to attract more bookings.
• Ensure compliance with all venue policies, regulations, and guidelines.

1. Team Coordination:

• Work collaboratively with the housekeeping, maintenance, and security teams to ensure the venue runs smoothly.
• Train and guide junior staff on client handling and operational procedures.

1. Safety and Compliance:

• Ensure that the venue meets all safety and compliance standards, including fire safety and emergency protocols.
• Coordinate with the maintenance team to ensure consistent adherence to these standards.
• Skills and Qualifications Needed:
• Strong communication and interpersonal skills to handle client interactions and vendor coordination.
• Organizational and time-management skills to manage multiple bookings and events simultaneously.
• Problem-solving abilities to handle on-site challenges effectively.
• Knowledge of venue management, event planning, and customer service.
• Familiarity with basic property upkeep and maintenance procedures.
• Proficiency in software tools for event management and scheduling.