Assistant Operations Manager Biorev Studios | 3D Rendering Studio
Biorev Studios | 3D Rendering Studio
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Punjab
Skills: Operations Management, customer operations, Procurement, Loyalty Program Management, Training, Quality Control, Project Management, Reporting, Compliance, Microsoft Excel, Ticketing Systems, Field Technician Coordination, Inventory monitoring, Service Protocol Management, Performance Tracking, Incentive Tracking, People Handling, Datadriven decision making, Escalation Handling, crm tools, SOP Management
About Biorev Studios | 3D Rendering Studio
Job Description
The Assistant Manager Back Office Operations (HVAC LOB Line of Business) role based in Mohali (100% On-site) during US Shift (4:30pm - 6:30am IST) is crucial for enhancing operational efficiency and customer experience within the HVAC business division. As the Assistant Manager, you will be responsible for overseeing various customer-facing and internal processes to ensure seamless day-to-day operations. Your role will involve providing essential support to field technicians, customer service teams, and internal performance and training functions. Your primary responsibilities will include: - Managing customer operations by handling inbound requests, coordinating escalations, and monitoring call quality to enhance customer experience metrics. - Facilitating real-time communication with HVAC technicians in the field, tracking service schedules, and verifying service completion logs. - Coordinating procurement activities with vendors for HVAC equipment, parts, and tools, and maintaining purchase logs. - Administering loyalty programs, tracking customer servicing activities, and managing internal performance incentives. - Leading team meetings, conducting call quality audits, monitoring training adherence, and identifying process improvements. We are seeking a dynamic individual with strong project management, leadership, and adaptability skills. The ideal candidate should have at least 4-8 years of relevant experience in back office operations, customer success, or service-based business operations, preferably in industries like HVAC, field service, logistics, healthcare, or repair & maintenance. Proficiency in Microsoft Excel, ticketing systems (e.g. ServiceTitan or Zoho), and CRM tools is essential. Experience in operational reporting, SOP management, and performance tracking is highly desirable. Candidates with a background in call center/BPO roles or tele-sales positions are not suitable for this position. This role is focused on operations management rather than customer call handling. If you are ready to make a significant impact on field operations and thrive in a structured yet adaptable environment, we encourage you to apply and be a key contributor to our operational success.,