Assistant Manager-WFM (Domestic BPO) SpotShine Consulting
SpotShine Consulting
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kolkata
Skills: English, Hindi, Capacity, Manpower Planning, Client handling, PCM, scheduling based on workload method, ErlanC, FTE billing, Telecom Background, Ecommerce background
About SpotShine Consulting
Job Description
You will be responsible for managing capacity planning and client handling for a domestic BPO process in Kolkata. The role requires excellent communication skills in English and Hindi. You should be proficient in scheduling based on workload methods and Erlang-C, as well as have detailed knowledge of capacity or manpower planning. Experience in PCM & FTE billing is essential, and candidates from Telecom or E-commerce backgrounds are preferred. If you are currently a Team Leader, a minimum of 2 years of experience is required. For candidates at the Assistant Manager level, at least 1 year of experience is necessary. You will be expected to lead a team of 5-10 members and should have prior experience in client handling for capacity calls. This is a full-time position that requires working from the office 6 days a week during general day shifts. Individual contributor roles are not considered for this position.,