Assistant Manager - Customer Engagement maxlifeins

About Maxlifeins

Job Description

Career Opportunities Job Code: IJP-Asst Mgr Customer Engagement Position Asst Mgr Customer Engagement No. of Positions 1 Department Operations Function Field Operations Reporting to Manager - Customer Engagement Band 5A Location Panipat Last date of submission Key Responsibilities: Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life Claims processing Handling compliance issues. Audit Rating Measure of Success: Service to Delight-NPS-90 & 3 days TAT Customer Engagement - 70% Surrender Retention - 70% NPS-90 100% Banking with 24 hours. Surrender Requests <1% 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs in FTP server. Audit rating 2 Service to Recruitment-100% Service to Sales(Agency & Cat)-100% Persistency-90% Freelook to retain-45% Desired qualifications and experience: Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Knowledge and skills required: Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good Career Opportunities Job Code: IJP-Asst Mgr Customer Engagement Position Asst Mgr Customer Engagement No. of Positions 1 Department Operations Function Field Operations Reporting to Manager - Customer Engagement Band 5A Location Panipat Last date of submission Key Responsibilities: Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life Claims processing Handling compliance issues. Audit Rating Measure of Success: Service to Delight-NPS-90 & 3 days TAT Customer Engagement - 70% Surrender Retention - 70% NPS-90 100% Banking with 24 hours. Surrender Requests <1% 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs in FTP server. Audit rating 2 Service to Recruitment-100% Service to Sales(Agency & Cat)-100% Persistency-90% Freelook to retain-45% Desired qualifications and experience: Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Knowledge and skills required: Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good,