Agent Customer Support lastminute.com
lastminute.com
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: amadeus gds, Customer management, Computer Skills, Team Collaboration, Problem Solving, Deadline oriented, Sabre, Customer Claims Management, Fluent in English, Reservation Handling, Refunds Processing, Attention to Detail, proactive, strong communication
About Lastminute.com
Job Description
The job requires you to handle internal and external coordination, provide support to customers and partners through emails, chats, and calls, possess skills in Amadeus GDS (knowledge in Sabre is a plus), and manage customer claims both pre-travel and post travel. You should be fluent in English (both spoken and written) and have advanced knowledge in GDS, preferably in Amadeus and Sabre. Handling reservations, changes, cancellations, refunds, and reissue should be clear to you. Experience in travel agencies will be beneficial. You must be available to work from Monday to Sunday on rotating shifts. A passion for customer management, proficiency in computer tools, and the ability to work collaboratively in teams with a positive attitude are desired qualities. Being thorough and meticulous with extreme attention to detail, a proactive team player, self-motivated, and a problem solver are essential attributes for this role. You should be able to work under pressure, meet defined KPIs, and work towards tight deadlines with a can-do attitude. Strong communication skills are a must in this position.,