4+ Years L1-L2-L3Technical Support Outtask
Outtask
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Technical Support, Root Cause Analysis, Documentation, Incident management, Process Improvement, Mentorship, SLA Adherence
About Outtask
Job Description
Role: Senior Technical Support Engineer (L3/L4/L5) Lead resolution of complex technical issues escalated from L1/L2 teams, ensuring minimal downtime. Conduct root cause analysis and implement permanent fixes for recurring problems. Collaborate with cross-functional teams to enhance system performance and reliability. Develop and maintain comprehensive documentation for troubleshooting procedures. Provide mentorship and training to junior support engineers. Manage critical incidents, ensuring timely and effective resolution. Evaluate and recommend improvements to existing support processes and tools. Ensure adherence to service level agreements and company policies. Job Types: Full-time, Part-time Expected hours: No more than 40 per week Schedule: Rotational shift Language: English (Preferred) Work Location: Remote,